EASY EXCHANGE 7-DAY HASSLE-FREE SIZE EXCHANGE • 100% REPLACEMENT ON DAMAGED ITEMS
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CUSTOMER PROTECTION • CHAPTER 320

Return, Exchange & Refund Policy.

We stand behind the quality of every Chapter 320 garment and lifestyle product. Review our transparent 7-day size exchange, 48-hour damaged item replacement, and refund rules below, or raise an instant request.

1. SIZE EXCHANGE WINDOW

7-Day Easy Size Exchange

Ordered the wrong size? Request a size exchange within 7 days of delivery on unworn, unwashed garments with original tags intact.

2. DEFECT / DAMAGE PROTECTION

100% Free Replacement

Received a damaged, defective, or misprinted item? Share an unboxing photo/video within 48 hours of delivery for a free replacement.

3. FAST REFUND TIMELINE

5–7 Business Days

Approved refunds are credited back to your original UPI, Card, NetBanking, or Bank Account within 5–7 business days.

INSTANT PORTAL

Raise an Exchange or Return Request

Fill out the details below to generate an Exchange/Return Reference ID and connect with our dispatch team.

OFFICIAL STORE POLICY

Detailed Policy Guidelines

1. Damaged, Defective, or Wrong Items (100% Free Replacement)

Every Chapter 320 order undergoes strict quality inspection before dispatch. However, if you receive a garment or accessory with a manufacturing defect, transit damage, print issue, or wrong size/color sent by our warehouse:

  • Please notify us within 48 hours of delivery via the form on this page or WhatsApp (+91 80867 62992).
  • Share a clear unboxing video or photo showing the shipping label, outer package, and the defect/print issue.
  • Once verified, we will dispatch a brand-new replacement at zero cost to you (or issue a full refund if the item is out of stock).

2. 7-Day Size Exchange Policy

Because each Chapter 320 garment is custom-printed on demand once your order is placed, we do not offer buyer's-remorse returns. However, we offer a 7-Day Easy Size Exchange on apparel items subject to the following conditions:

  • The request must be raised within 7 days of the delivery date.
  • The garment must be unused, unwashed, free from perfume or stains, and in its original packaging with tags intact.
  • A nominal two-way reverse pickup and re-shipping fee (₹99–₹149) may apply for customer-initiated size changes where the size delivered matches the size ordered at checkout.

3. Non-Returnable & Non-Exchangeable Items

  • Lifestyle accessories (Coffee Mugs, Sipper Bottles, Scrunchies, Bar Pendants, Wristbands, Phone Cases, and Caps) are eligible for replacement only if delivered in a damaged or defective condition.
  • Custom bulk/event orders with personalized group names or custom-sized batches cannot be exchanged unless defective.

4. Order Cancellations & Refund Processing

  • Cancellations: Orders can be cancelled or modified within 4 hours of placement before they enter the printing queue.
  • Refund Method: Approved refunds for prepaid orders (UPI, Debit/Credit Card, NetBanking) are automatically credited to the original source account within 5–7 business days. For Cash on Delivery (COD) orders, refunds are transferred via UPI or NEFT bank transfer.