Privacy Policy.
This Privacy Policy describes how Chapter 320 collects, uses, and protects your personal information when you visit or make a purchase from chapter320.com.
1. Personal Information We Collect
When you place an order, submit a support ticket, or browse chapter320.com, we collect only the essential information required to fulfill your order and provide customer support:
- Order & Delivery Details: Your name, billing and shipping address, pincode, email address, and mobile/WhatsApp phone number.
- Support & Ticket Logs: Order IDs and messages submitted through our Esther Support Assistant or Support Desk forms.
2. Payment Security (PCI-DSS Encrypted)
All online payments (UPI, Google Pay, PhonePe, Paytm, Credit/Debit Cards, and NetBanking) are processed through encrypted, PCI-DSS compliant checkout gateways powered by Shopify and RBI-authorized Indian payment aggregators. Chapter 320 never stores or accesses your card numbers, CVV, or UPI PINs on our servers.
3. How We Use & Share Your Information
We never sell or rent your personal data to third-party marketers. Your information is shared strictly with:
- E-Commerce & Production Infrastructure: Shopify (`5czk1d-x0.myshopify.com`) and our production partner (Qikink) to print and pack your order.
- Courier Partners: BlueDart, Delhivery, XpressBees, DTDC, or India Post solely to deliver your package and send SMS/Email tracking updates.
4. Cookies & Local Browser Storage
We use lightweight browser storage (`localStorage`) to remember your selected website color theme, keep items saved in your shopping bag across pages, and store your support ticket reference IDs for convenience.
5. Your Rights & Grievance Officer Contact
Under applicable Indian data protection laws, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact our Support & Privacy Desk:
- Brand Name: Chapter 320 (C.320)
- Email: support@chapter320.com
- WhatsApp / Phone: +91 80867 62992
- Location: Kerala, India